Privacy policy

This Privacy Policy describes how InkWear ("we," "us," "our," "Website") collects, uses, stores, and protects your personal data when you visit our website https://inkwear.in (the "Site") or purchase our products ("Services").

By using our Site and Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Site.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our Site.

A. Personal Information You Provide:

  • Identifiers: Name, email address, phone number, shipping address, and billing address.

  • Commercial Information: Records of products purchased, order history, and custom design preferences (e.g., uploaded images, text for customization).

  • Payment Information: We use a secure third-party payment processor, PhonePe, to handle all financial transactions. We do not store your full credit/debit card details, UPI IDs, or net banking credentials on our servers. PhonePe collects your payment information directly and is responsible for its security in accordance with their own privacy policy.

B. Information Collected Automatically:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Usage Data: Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information.

2. How We Use Your Information

We use the information we collect for the following purposes, in compliance with the DPDPA:

  • To Fulfill Your Contract: To process your orders, deliver your custom products, manage payments, and provide customer support.

  • For Legitimate Interests: To improve our Site, products, and user experience; to detect and prevent fraud; and for administrative purposes.

  • With Your Consent: To send you promotional emails and marketing communications (only if you have explicitly opted-in). You can withdraw your consent at any time.

  • Legal Obligations: To comply with applicable Indian laws and regulations.

3. How We Share Your Information

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

  • Service Providers: We share your data with trusted third parties who assist us in operating our website, conducting our business, and servicing you, such as:

    • Payment Gateway: PhonePe, to process your payments securely.

    • Shipping Partners: BlueDart and Delhivery, to deliver your orders. We share your name, shipping address, and phone number with them to facilitate delivery.

    • Cloud Storage & IT Services: To host our data and manage our operations.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.

4. Data Storage and Security

  • Storage: Your personal data is stored on secure servers. By using our Site, you consent to the storage of your data within India or at other locations where our service providers operate.

  • Security: We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. For example, we retain order information for 6 years to comply with Indian tax and accounting laws.

6. Your Rights under Indian Law

Under the Digital Personal Data Protection Act (DPDPA), 2023, you have the following rights regarding your personal data:

  • Right to Access & Information: You can request a summary of the personal data we hold about you and how we process it.

  • Right to Correction & Erasure: You can request the correction of inaccurate or misleading data, and the erasure of your personal data.

  • Right to Grievance Redressal: You have the right to readily available means of grievance redressal. (See Section 9: Contact Us).

  • Right to Nominate: You can nominate another individual who can exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us at team.udesign3@gmail.com.

7. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

  • Purpose: We use cookies to remember your preferences, understand how our Site is used, and personalize your experience.

  • Control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal data from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information from our servers.

9. Grievance Officer

In compliance with Indian IT laws and the DPDPA, we have appointed a Grievance Officer. If you have any questions or concerns about this Privacy Policy or your data, you can contact our Grievance Officer at:

Email: team.udesign3@gmail.com
Subject Line: Attn: Grievance Officer

We will address your grievance within 30 days as required by law.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.